Kindling Threads operates this store and website in order to provide you with a shopping experience. The store is powered by Shopify, which enables us to provide it. This policy describes how we collect, use and disclose your personal information when you visit, use or buy from us, or otherwise communicate with us. Where this policy and our Terms of Service conflict, this policy controls on anything to do with your personal information.
What we collect
- Contact details — your name, billing and shipping address, phone number and email address.
- Payment information — handled by our payment processor. We never see or store your full card number.
- Account information — your username, preferences and settings, if you create an account.
- Transaction information — what you view, add to your bag or your favourites, buy, return or exchange.
- What you write to us — anything you include when you contact us.
- Device and usage information — your browser, device, IP address and how you move around the site.
How we use it
To provide the shop and fulfil your orders, to process payments and arrange shipping, to handle replacements and size swaps, to answer you when you get in touch, to send marketing if you asked for it, to keep the shop secure and prevent fraud, and to meet our legal obligations.
How we share it
With Shopify and the vendors who work on our behalf — payment processing, fulfilment and shipping, analytics, customer support and cloud storage. With marketing partners where you have allowed it. When you ask us to. And where we have to, in connection with a legal obligation or a business transaction.
Shopify
This store is hosted by Shopify, which collects and processes information about your use of it. Information you submit is transmitted to Shopify and may be processed in countries other than where you live. You can read the Shopify Consumer Privacy Policy, and exercise rights over the data Shopify holds through the Shopify Privacy Portal.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to receive a copy of it, and to opt out of its sale or sharing for targeted advertising. You can unsubscribe from marketing email with one click, in any message we send. We will not treat you differently for exercising any of these rights.
Children
The shop is not intended for children, and we don’t knowingly collect personal information from them. If you are a parent or guardian and believe we have, contact us and we’ll delete it.
Security and how long we keep it
No security measure is perfect, and information sent over the internet is never completely secure. Please don’t send us sensitive information over an unsecured channel. How long we keep your information depends on whether we still need it to run your account, provide the shop, meet a legal obligation or resolve a dispute.
Changes
We may update this policy to reflect changes in how we work or for legal reasons. The updated version will be posted here.
Contact
Questions about this policy, or a request about your information, can be sent to hello@kindlingthreads.com.